Privacy Policy

At Racks & Rollers, we respect your privacy and are committed to protecting the personal information you share with us through our website, enquiry forms, order forms, payment gateway, email, phone, WhatsApp, or other communication channels.

1. Information We Collect

We may collect the following information when you use our website or contact us:

• Name
• Company name
• Email address
• Phone number
• Billing and shipping address
• GST details, if provided
• Product enquiry details
• Order details
• Payment transaction reference
• Delivery location
• Project or site requirement details
• Any other information submitted through forms, email, phone, or WhatsApp

2. Payment Information

Online payments are processed through a secure third-party payment gateway. We do not store your debit card, credit card, UPI, net banking, wallet, or other sensitive payment details.

We may receive limited transaction information such as payment status, transaction ID, order ID, payment amount, and payment confirmation for order processing and accounting purposes.

3. How We Use Your Information

We may use your information for the following purposes:

• To respond to enquiries
• To prepare quotations
• To process orders and payments
• To confirm product specifications
• To arrange delivery and installation
• To provide customer support
• To send order updates
• To issue invoices or payment receipts
• To improve our website and services
• To comply with legal, tax, accounting, or regulatory requirements
• To communicate offers, updates, or product information, where permitted

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information only when necessary with:

• Payment gateway providers
• Delivery and logistics partners
• Installation or service teams
• Accounting, tax, or compliance professionals
• Technology and hosting service providers
• Government, legal, or regulatory authorities, if required by law

5. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience, analyze website traffic, remember preferences, and support marketing or performance tracking.

You can control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. By using our website, you understand and accept the risks associated with online data transmission.

7. Data Retention

We may retain your personal information for as long as necessary to fulfil the purpose for which it was collected, including order processing, customer support, legal compliance, tax records, accounting, warranty, service, and business records.

8. Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to applicable legal, tax, contractual, or business record requirements.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For privacy-related questions, please contact us:

Racks & Rollers
Website: https://racksandrollers.com/
Email: info@racksandrollers.com